Tait Communications Chooses Entuity to Monitor Managed Services Infrastructure

Tait Communications is a global leader in designing, 交付, and managing innovative communications solutions. Founded in 1969 by Sir Angus Tait in Christchurch, 新西兰, Tait has regional offices in Australia, UK, 巴西, 和美国. 最近, the company began offering managed service solutions to further support 客户 running mission critical networks for public safety Services and 公用事业公司. With its highly flexible architecture and enterprise class features such as multi-tenancy, Entuity helps Tait ensure around-the-clock availability and 快 on-boarding of new 客户 without adding staff. 除了, Entuity’s seamless integration with BMC TrueSight Operations Management and BMC Remedy enables end-to-end IT management and timely, high quality service management.

公司强调

• Customer Size: Two data centers—Houston, USA; Christchurch, 新西兰
• Network Management Software: Entuity network management for BMC TrueSight Operations Management
• Other Integrations: BMC Remedy
• Specialized Features: IP SLA, QoS, Multi-tenancy

公司概述
Tait Communications is all about smart, practical, and secure delivery. With 客户 in critical and high risk environments requiring safe, 快, and smart solutions that work all the time—public safety, 公用事业公司, 开采石油和天然气, and transportation—Tait has the skills, 规模, and scope to manage and deliver on a variety of solutions to best suit 客户’ needs.

With a global network of trusted partners and dealers, Tait works with 客户 to manage existing systems and support their move to future products, Services, 和应用程序.

Tait Communications corporate headquarters

业务需求
From their strong position as innovators in radio communication technology, Tait realized that their 客户 required a way to manage these increasingly complex, vital networks to ensure 24/7 availability.

Public safety agencies and 公用事业公司 were finding that the intricacy of skills and tools needed to manage critical communications radio networks had become a major distraction and took them away from their core activity of providing public safety Services or 公用事业公司. 它创造了它的管理
service solutions to respond to this challenge.

An Open Slate—Creating a State of the Art MSP
Tait’s Managed Services team in 新西兰 was delegated with designing and implementing the new managed service solutions. This included selecting software to manage their 客户’ networks, providing the necessary processes to maximize system performance and reliability, and adding value to their 客户’ investment in Tait’s communications solutions. “Tait is now in a position to make things simpler for our 客户 by looking after the radio management for them,马特·惠特克说道, Service Management Centre Senior Engineer.

After a comprehensive evaluation, Tait chose Entuity network management to manage the network infrastructure for the Managed Service solutions.

为什么选择Entuity? 是什么让他们与众不同?
As you might expect, network outages present extreme hazards for Tait’s 客户. What if there was a chemical leak and the danger could not be communicated to the public because the private mobile network was down? It is therefore equally critical that Tait’s managed Services are always available to monitor for system problems.

Entuity’s flexible architecture enables Tait to apply and follow the same cross-consolidation model across their two service management centers (data centers) to support a business continuity and disaster recovery plan. This strategy ensures that every service management center can function fully by itself should there be an outage, or be covered by other centers should there be a need to evacuate.

Another feature that Tait required in their MSP platform was support for secure multi-tenancy environments. The ability to compartmentalize and manage customer networks separately was a crucial requirement for Tait. Entuity’s Network Management architecture handles multi-tenancy without creating complexity or requiring additional hardware or IT personnel. Entuity allows Tait to support 客户 by effectively segregating them for individual management on multiple servers, while also being able to manage these customer networks together on a single central console view that identifies which server/customer the network belongs to. This greatly improves operational efficiency.

As Tait’s managed Services business expands, they need the ability to onboard new 客户 quickly and without adding staff and more overhead costs. Entuity easily 规模s to accommodate all sizes of enterprise networks and does not need a large IT staff to implement. Tait finds that using the virtualized poller allows them to 规模 very effectively and aggregate the information into a single pane of glass for ease of management.

Lastly, Tait wanted an integrated solution with the BMC tool suite. Entuity effectively handles the real-time infrastructure monitoring and feeds that data into BMC TrueSight Operations Management to proactively detect and automatically resolve performance issues. 另外, Tait’s support centers around the world have integrated BMC Remedy with Entuity for accurate and timely service management. “We were looking for a set of best in class tools and we have found it with this platform,史蒂夫·金斯顿说道, Tait Managed Services Development Manager.

Since using Entuity in concert with BMC TrueSight Operations Management, we’ve been able to provide an end-to-end customized solution to meet our 客户’ individual needs.
——马特·惠特克, Service Management Centre Senior Engineer, Tait Communications

Summary
When it comes to managing a mission critical network, outages simply are not acceptable. Tait has been successful in designing an integrated MSP platform to support their 客户’ always-on networks.

With Entuity network management in place, Tait’s MSP solution ensures that their entire unique information and communications technology environment is managed. 例如, radio antenna systems and radio base stations that are key elements of Tait 客户’ private mobile networks can be fully monitored and managed. This minimizes preventive maintenance costs and allows the company to avoid traveling to mountaintop sites to check on radio tower performance. It also enables proactive maintenance activity to ensure the radio systems continue to perform as designed.

Getting the most from Entuity’s many features has provided Tait with functionality that was not initially evident. 例如, the IP SLA capability allows Tait to monitor the quality of the voice traffic between radio sites. This makes it possible to keep latency and jitter in check to ensure good voice quality for emergency communications.

Managing customer networks is an evolving process for Tait as they add new devices and Services. In this respect, Entuity Support has proven to be a valuable partner in creating this new division.
“Since using Entuity in concert with BMC TrueSight Operations Management, we’ve been able to provide an end-to-end customized solution to meet our 客户’ individual needs,惠特克说. “Entuity monitors the network in real time, and it has allowed us to keep customer satisfaction at high levels by giving them deep insight into what’s happening on the network. We’re impressed with Entuity’s capabilities and believe its well-designed architecture suits our business model very well.”

The future looks bright for Tait Managed Services, which is on track to continue the long-standing tradition of supporting their 客户 to keep the lights on, 城市前进, 社区安全.

Entuity monitors the network in real time, and it has allowed us to keep customer satisfaction at high levels by giving them deep insight into what’s happening on the network. We’re impressed with Entuity’s capabilities and believe its well-designed architecture suits our business model very well.
——马特·惠特克, Service Management Centre Senior Engineer, Tait Communications

关于Entuity
Embracing the digital worldview, Entuity provides digital network analytics for the changing enterprise. 我们的高度自动化, 统一, enterprise-class solution puts deep network insight at your fingertips, frees IT staff to focus on strategic projects, and easily integrates with major framework environments. Entuity’s support and Services teams are frequently praised for their rapid response, networking expertise and involvement in special engagements.